Many, though not all, of these questions regard
the new online ordering and download options.
What is the running time
of the musical?
- The musical is typically presented as a one-act play. Its approximate running time is one hour.
Is there a way to preview
the musical without buying the whole thing?
- Yes. A "Preview
Package" is available to order. The Preview Package is available
as a download only. It is available in two file sizes, 46MB for higher
quality music files, and 23MB for lower quality. The libretto (script)
and "rehearsal" music files only are included in this package.
Please see order page.
How does the payment
- If paying online, you will
decide which product you wish to purchase, and then you will click on
the appropriate "Buy Now" button. You will be taken to PayPal's
secure site to actually make the purchase. Once on their page you can
confirm what you are buying, sign in to PayPal, if you are have an account,
or fill in your credit card details if not. (You can still change your
mind and leave without paying, of course...) Once the payment is complete,
PayPal account holders will automatically be directed to a special webpage
where the link(s) to your download are located. Non account holders
will need to remember to click the button that says "Return to
Auditory Spark" (the name of my company's PayPal account) to get
to the download page. Unfortunately, this does not seem possible to
be automated for some reason... You will be immediately invoiced, by
email, to the email address that you provide.
Is my payment secure?
- Yes. Your payment is handled
entirely on PayPal's secure servers. You can find out more about PayPals
security and how they safeguard your sensitive data at www.PayPal.com.
Do I need a PayPal
account to order?
- No you don't. You can still
pay by cheque, if prefered (this is just slower, of course). You can
also pay with a credit card without needing to be a PayPal account holder.
However, there are a good number of reasons that you may wish to set
up an account. First, if paying by credit card, you are going to be
giving all of the same information that you would have to give to set
up your account anyway. (In fact, you will be reminded of this by PayPal,
and will be given the chance to simply set up an account after filling
in your details. Second, you then have a PayPal account set up for any
other online purchases! Third, as mentioned above, you will not automatically
be directed to your download page - you have to click the "Return
to Auditory Spark" button manually. (Not a big deal, just something
extra to remember...)
What if I lose my download
page? Where do I find it?
- Once you have been directed
to your download page, you are expected to download the file immediately.
For technical reasons (at this time) you are NOT automatically emailed
the download link as well. We recommend that you simply start the download
immediately, and/or bookmark the download page so that you can find
- If you close the page before
downloading, or the download is interrupted, you can always email us
giving the transaction number from the emailed confirmation that you
received. You will be emailed the download link. Please note, while
we aim to reply quickly if you get stuck, this process is not automated
as yet, and so it is possible that you may not get a reply for several
What if my download
- Sometimes the download doesn't
appear to work (with certain browsers) if you have accidentally "left-clicked"
on the link to the zip file. To avoid confusion, it is best to follow
the instruction as given on the download page, and "right-click"
to save the zip file. Most modern computers will be able to open the
zip (archive) file right away, and you'll be able to listen to the music
and/or browse the documents within minutes.
What about refunds?
- If you buy the full product
(physical product or download) and find that it is not suitable for
your needs, you can contact us at firstname.lastname@example.org
within 30 days of your purchase, for a refund. In the case of the physical
product, you would be refunded the cost of the package, but not the
shipping and handling. You would also be required to return the package
in good condition, at your expense. As for the downloaded version, you
would be refunded in full.
- Due to the nature of the
downloadable product, we will have to rely on the "honour system"
and will insiste that you delete any and all files downloaded from our
servers and destroy any physical copies that you may have made of the
printed materials or burned audio CDs etc. You will be required to certify,
in writing, that you have done this, before your refund is processed.
- Obviously, you will no longer
have the authority to stage the play, and must not attempt to do so.
- After 30 days of purchase
there are no refunds, so please evaluate the materials within that time
Will I be contacted
about my order?
- Yes, you will be. Although
PayPal does not require a lot of information for your purchase (in fact
they only ask the minimum necessary), there is additional information
that we require. For copyright reasons, we need to know which institution
(church, school etc.) has purchased the play. At the present time, the
only way that we can get this information from you, is to ask for it
in a follow up email. It would be very helpful if you could add the
following address to your address book so that you will definitely receive
our follow-up email: email@example.com